Compliance before speed
We do not offer shortcuts. A fast release built on a fragile declaration turns into a penalty with interest. We would rather explain the right route.
The firm
A technical partner, not a paperwork desk
COMEX HCY S.A.S. started in 2015 on a simple conviction: most customs problems are solved before they happen.
We are a Colombian customs agency licensed by the DIAN at Nivel 1, and we coordinate operations in five more countries in the region through licensed agents in each. We work with importers, exporters and free trade zone users on everything from a one-off shipment to continuous sourcing programmes.
That distinction matters and we say it plainly: in Colombia we clear the goods ourselves; in Mexico, Brazil, Chile, Argentina and Uruguay a locally licensed agent signs the filing, because each country requires it. What does not change is who builds, audits and answers for the file. See the detail country by country.
Our model rests on three deliberate decisions. First: every client has a named owner who knows their history, their product and their timings. Second: we review the documents at origin, not once the cargo is already accruing storage. Third: every technical position we take is written down with the regulation that supports it.
That last decision is what makes the difference when an audit arrives two years later. An orderly, defensible file is worth more than any one-off saving on a rate.
Company details
- Legal nameCOMEX HCY S.A.S.
- Tax ID900.000.000-0
- LicenceResolución DIAN N.º 000000
- CategoryCustoms Brokerage Nivel 1
- Head officeBogotá D.C., Colombia
- Operating since2015
Our principles
What holds every operation up
Document traceability
Every operation leaves a complete file: supporting papers, positions taken and correspondence. If customs asks — in any of the six countries — the answer is already built.
A real point of contact
No call centres, no email chains without an owner. One person with a name, a direct line and knowledge of your account.
Anticipation
We flag a requirement or a regulatory change before it affects you, not once it has already cost you.
Positions that are grounded
Every classification and every valuation rests on current regulation and doctrine. Nothing is decided by habit.
Whole-chain view
We read your operation beyond customs: incoterm, transport, cost and cash flow are all part of the analysis.
Cobertura
Present where your cargo enters and leaves
Our own office in Colombia and licensed agents in the other five countries, all under the same document coordination.
Colombia
Our home base. Licensed customs agency with our own staff inside the customs zone at the three main cargo gateways.
DIAN · Bogotá · El Dorado airport · Buenaventura · Pacific
Argentina
Partner customs broker in Buenos Aires and Ezeiza, with our follow-up on the destinación.
ARCA · Buenos Aires · port · Ezeiza · air
Brazil
Partner despachante aduaneiro in Santos and São Paulo, with our advance review of the DUIMP.
RFB · Santos · São Paulo · Guarulhos
Chile
Partner customs agent in San Antonio, Valparaíso and Iquique, with document control on our side.
Aduanas · San Antonio · Valparaíso
Mexico
Handled with a partner licensed customs broker at the highest-traffic ports, under our document control.
ANAM · Mexico City · AIFA · Manzanillo
Uruguay
Partner broker in Montevideo, focused on free zone operations and transit into the region.
DNA · Montevideo · port · Montevideo Free Zone
Our commitment
What you can hold us to
These are not declared values: they are service conditions you can call in at any time.
- Respuesta a toda solicitud dentro de las 24 horas hábiles.
- Cotización con desglose claro: honorarios, tributos y gastos operativos por separado.
- Aviso proactivo ante cualquier hecho que altere tiempos o costos.
- Expediente digital completo entregado al cierre de cada operación.
- Confidencialidad absoluta sobre proveedores, precios y volúmenes.
- Acompañamiento incluido ante requerimientos derivados de operaciones que gestionamos.
¿Trabajamos juntos?
Cuéntenos qué está importando o exportando y le decimos con franqueza si somos la firma adecuada para su operación.
Have a shipment in progress?
Tell us your case and we will come back with a concrete plan of action and a no-obligation quote.